Frequently Asked Questions (FAQ) – The FlexGen

At The FlexGen, we want to make your shopping experience seamless. Below, you’ll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more.

1. About The FlexGen

What is The FlexGen?

The FlexGen is a leading online store specializing in high-quality fitness gear, wearable health tech, and recovery tools. Our mission is to provide you with the best equipment to enhance your strength, endurance, and overall well-being.

Why Choose The FlexGen?

✔ Premium Quality – All our products go through rigorous quality checks.
✔ Massive 50% Discount – For a limited time, everything is 50% OFF!
✔ Fast & Reliable Shipping – Get your order in as fast as 4-12 business days (country-specific).
✔ Hassle-Free Returns – 30-day money-back guarantee on all purchases.
✔ Excellent Customer Support – We’re always here to help!

2. Discounts & Offers

Is there a discount on my order?

Yes! We’re offering a flat 50% OFF on all products. No code is needed—the discount is automatically applied at checkout.

Do you offer bulk or wholesale discounts?

Absolutely! If you're looking to place a bulk order, email us at flexgen.info@gmail.com for exclusive discounts.

3. Ordering & Payment

What payment methods do you accept?

We accept:
✔ Credit/Debit Cards (Visa, MasterCard, AMEX, Discover)
✔ PayPal
✔ Apple Pay & Google Pay (for mobile users)

Can I modify or cancel my order after placing it?

We process orders quickly! If you need to make changes or cancel, contact us within 6 hours of placing your order at flexgen.info@gmail.com. Once shipped, orders cannot be changed or canceled.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use it to track your package on our Order Tracking Page.

4. Shipping & Delivery

How long does shipping take?

We ship worldwide! Below are the estimated delivery times:

• USA & Canada – 4-9 business days
• UK & Australia – 6-12 business days
• Europe – 6-12 business days
• Rest of the World – 8-15 business days

(Shipping times may vary due to customs delays, but we’re always working to make it even faster!)

Do you offer express shipping?

Currently, we offer fast standard shipping, but we’re working on adding express shipping soon!

Where do you ship from?

Our products are shipped from reliable international warehouses to ensure global availability.

Do I have to pay customs or import taxes?

Most shipments do not incur customs fees, but this varies by country. Any customs duties are the buyer's responsibility.

5. Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not satisfied, you can request a return within 30 days of receiving your order.

How do I request a return?

Email us at flexgen.info@gmail.com with your order number and reason for return. Items must be unused and in original packaging.

Do you offer refunds?

Yes! If your return is approved, we will issue a full refund to your original payment method once the item is received.

What if I receive a damaged or defective product?

We sincerely apologize! Please email us at flexgen.info@gmail.com with a photo of the item and your order number. We’ll send a free replacement or a full refund.

6. Product Information

Are your fitness products durable?

Yes! Our equipment is made from high-quality materials designed to withstand intense workouts.

Do your fitness tech products come with a warranty?

Yes! All electronic fitness devices come with a 1-year warranty for manufacturer defects.

How do I choose the right size for fitness gear?

Each product page includes a size chart and detailed specifications. If you're unsure, feel free to contact us for assistance!

7. Contact & Customer Support

Do you have live chat support?

Yes! We offer real-time live chat support on our website. Simply click the chat icon at the bottom of the page, and our team will assist you as soon as possible.

How can I contact The FlexGen?

Email: flexgen.info@gmail.com
We respond within 24 hours on business days.

8. Other Questions

Do you offer gift cards?

Yes! We offer FlexGen Gift Cards, which can be used for any purchase on our website. Some of our suppliers also provide gift cards as part of promotions—contact us for more details!

Do you have a referral program?

Yes! You can earn money by referring friends to shop with us. Here’s how it works:

• Join for Free – Sign up through our referral program page.
• Get Your Unique Referral Link – Share your link with your friends.
• Earn Commission – When someone makes a purchase using your link, you earn a percentage of their order value.
• Cash Out Easily – Your earnings can be withdrawn once you reach the minimum payout amount.

It’s free to join and a great way to earn passive income just by sharing our products!

Are you adding new products?

Yes! We’re constantly expanding our collection.

💡 Want a specific product? Let us know! If there’s a product you’d like us to add, reach out, and we’ll do our best to make it available for you.

Still Have Questions?

If we haven’t answered your question, feel free to reach out at flexgen.info@gmail.com, and we’ll be happy to assist you!

We’re always working to make our shipping even faster!